Last updated: 22 October 2026

Individual Registration Policy

We understand that circumstances may change. For participants who registered individually (Individual Slot):

• Pre-Event Refunds: Individual refund requests are eligible only if received before both the submission deadline and the time eLearning access is made available for the registration. A standard payment processing fee will be deducted from an eligible refund.
• eLearning / Content Access: Once eLearning access has been made available for a registration, registration fees are non-refundable for change of mind or withdrawal, whether or not the participant has logged in, opened course materials or completed any lessons. No full or partial change-of-mind refund is available after access is made available.
• To request a refund, please contact our support team with your Registration ID.

Group Registration Policy

Group Registrations are offered at a heavily discounted rate. Because of this administrative and financial structuring, Group purchases are non-refundable for change of mind or withdrawal (no partial or full refunds), including before eLearning access is made available. Statutory consumer rights are preserved as set out below.

• Participant Substitution (The Solution): Instead of refunds, Group Managers have full flexibility to swap out students.
• If a student cannot participate, the Teacher/Manager can simply log into the Manager Dashboard, delete the absent student to free up the quota spot, and easily add a new replacement student.
• No staff intervention is required for substitutions. You have total control over your roster up until the final submission deadline!

Challenge Hardware Kits

Hardware purchases made via the Kit Store are subject to standard consumer protections. Unopened and unused kits can be returned within 14 days of delivery (return shipping at buyer’s expense). Defective kits will be replaced free of charge. Please email us immediately if you encounter hardware issues.

Consumer Rights and Policy Application

Nothing in these terms excludes, restricts or modifies any rights or remedies under the Australian Consumer Law that cannot lawfully be excluded, including any entitlement to a refund where required by law.

This policy applies to registrations made on or after 22 October 2026 following publication of this update. Earlier registrations remain subject to the refund terms accepted at registration and applicable consumer law.